Propertybot is operated by Propertybot LLC (“Propertybot,” “we,” “us”). “You” means the person signing in.
1. Who Propertybot is for
Propertybot is a software tool for licensed US real estate agents. By creating an account, you represent that:
- You are at least 18 years old.
- You hold an active US real estate license, or you are working under the direct supervision of someone who does.
- You will use Propertybot in connection with that licensed practice, not for unrelated purposes.
We may, but are not required to, verify licensure. If we discover that the representation above is false, we may terminate your account and void unused credits.
2. Your account and how sign-in works
Sign-in is via email magic link only. When you enter your email, we send a single-use, signed token to that inbox; clicking it signs you in. We do not use passwords, and we do not support third-party identity providers (no Google, Apple, Microsoft, etc.) — the email inbox is the credential.
That means:
- You are responsible for keeping that inbox secure. Anyone with access to it can sign in as you.
- Sign-in links are single-use and time-limited. Don't forward them.
- One person per account. Don't share your account or your sign-in links with colleagues — buy them their own.
If you suspect someone else has accessed your account, email us at hello@propertybot.aiand we'll invalidate active sessions.
3. What you can do with our output
The showing scripts, buyer briefs, and recommendations generated by Propertybot are tools to support your professional judgment, not a substitute for it. Use them as you would any drafted material from an assistant: read, edit, and apply your own expertise before relying on them with a client.
You own the output we generate for you, in the sense that you can use it freely in your real estate practice. Propertybot retains a license to use anonymized, aggregated patterns from outputs to improve the product (for example: which prompt structures produce more usable scripts, which fixture types fail QA most often). We will not republish or share your specific scripts.
4. AI disclosure and use with clients
Propertybot uses large language models (currently Google Gemini and Inception Mercury 2 via OpenRouter) and AI voice synthesis (ElevenLabs) to generate the materials you see in the product. You should treat what comes out of Propertybot as AI-generated content that you, the licensed agent, have reviewed and adopted before using it with a client.
To stay on the right side of evolving state-level rules for real estate professionals — including expectations in Texas (TREC's guidance on agent responsibility for tools and communications) and California (AB 2013 / SB 942-style transparency expectations around generative AI, and DRE's general supervision rules) — you agree that:
- You will not present Propertybot output to a client as something other than material you prepared with the help of an AI tool, if the client asks how it was prepared.
- For voice-synthesized audio (the Listen feature), you will not represent the synthetic voice as a specific real person, and you will disclose that the audio is AI-generated if you send it to a client or post it publicly.
- You remain the licensee of record for every communication you send. Propertybot does not act as your broker, your transaction coordinator, or your compliance reviewer.
If your jurisdiction requires a specific AI disclosure to clients, you are responsible for making it. We do not make it on your behalf.
5. Acceptable use
You agree not to:
- Fair Housing. Use Propertybot to engage in housing discrimination — steering, redlining, disparate-impact targeting, or any other Fair Housing Act violation, or any violation of state or local fair-housing analogues. Our prompts try to prevent this, but you are ultimately responsible for what you say to clients.
- Use Propertybot to surveil, stalk, dox, or harass any individual.
- Paste data about anyone who has not consented to having their information used in your professional context. The intake form expects you to be acting as a real estate agent serving a client who has hired you.
- Attempt to extract, reverse-engineer, or scrape Propertybot's underlying prompts, model configurations, or system instructions.
- Resell access to Propertybot, white-label it, or pass off our generated output as a separately branded product.
- Abuse the system (e.g., automated scraping of the API beyond reasonable use, attempting to bypass credit limits, generating content to feed competing AI systems).
- Use Propertybot to generate content that violates law, infringes third-party rights, or that you know to be false in a way that could harm a buyer, seller, or counterparty.
6. Payment, credits, and access
Propertybot sells one-time credit packages — we are not a subscription. Current packages and pricing are shown on the dashboard; at launch:
- Starter — $4.99 for 2 scripts
- Pro — $19.99 for 10 scripts
- Script Refresh — $1.99
Credits are consumed when you generate a showing prep (typically one credit per prep). Payments are processed by Stripe; we never see or store your card number. You authorize us to charge the payment method you provide for the package you select. Credits are added to your account upon successful payment confirmation.
Credits do not expire. They are non-transferable between accounts.
Refunds are governed by our Refund Policy (defect-only, with a three-piece evidence requirement). Nothing in these Terms expands or limits that policy.
7. Our right to suspend or terminate
We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, are using the service in a way that harms other users or the service itself, or if we are required to by law. In that case, we may refund unused credits at our discretion, subject to the Refund Policy.
8. Service availability — no warranty
Propertybot is provided on an “as is” and “as available” basis. We work hard to keep it running, but we don't guarantee uninterrupted service, error-free output, or specific results.
The LLM-generated content can be wrong, incomplete, or stylistically off. Always read the script before using it with a client. Propertybot is not a substitute for your professional judgment, market knowledge, or the actual licensing requirements of your jurisdiction.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
9. Limitation of liability
To the maximum extent permitted by law, Propertybot and its operators, members, employees, and contractors are not liable for:
- Lost sales, lost commissions, or lost business opportunities arising from use of the service.
- Decisions made by buyers, sellers, or agents based on Propertybot output.
- Errors, outages, or content from third-party services we depend on (Stripe, Google, Cloudflare, OpenRouter, ElevenLabs).
- Indirect, incidental, special, consequential, exemplary, or punitive damages of any kind.
Our total liability for any claim related to Propertybot is capped at the amount you paid us in the 12 months preceding the claim. If you haven't paid us anything in that period, the cap is $100.
10. Indemnification
You agree to defend, indemnify, and hold harmless Propertybot LLC and its members, employees, and contractors from and against any third-party claim, demand, loss, liability, damage, judgment, or expense (including reasonable attorneys' fees) arising out of or related to:
- Your use of Propertybot, including content you paste into it and content you send to clients after generating it here.
- Your breach of these Terms, including the Acceptable Use section.
- Your violation of any law or regulation, including fair housing laws, real estate licensing rules, consumer-protection statutes, or AI-disclosure rules.
- Your infringement of any third party's rights (privacy, publicity, IP, or otherwise).
We'll let you know promptly if we receive a claim covered by this section. We may participate in the defense with counsel of our choice at our own expense, and you will not settle any claim that imposes obligations on us without our prior written consent.
11. Dispute resolution — arbitration and class-action waiver
Please read this section carefully. It affects your legal rights.
11.1 Informal resolution first
Before filing arbitration, you agree to first email us at hello@propertybot.aiwith a description of the dispute and what you'd like as a resolution. We'll try in good faith to resolve it within 30 days. Only if that fails may either party start arbitration.
11.2 Binding arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or to your use of Propertybot — except as carved out below — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration will be seated in Wilmington, Delaware, conducted in English, and may be held by videoconference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.
The Federal Arbitration Act governs the interpretation and enforcement of this section.
11.3 Class-action waiver
You and Propertybot agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court; all other claims remain in arbitration.
11.4 Carve-outs
Either party may bring an individual action in small-claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in court to protect intellectual-property rights or to address unauthorized access to the service. Nothing in this section prevents either party from filing a complaint with a government agency.
11.5 Opt-out
You may opt out of this arbitration agreement by emailing hello@propertybot.aiwithin 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and your account email in the body. Opting out does not affect the rest of these Terms.
12. Governing law and venue
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. For any claim not subject to arbitration under Section 11, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware.
13. Sanctions and export controls
You represent and warrant that:
- You are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive US sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, and Kherson regions of Ukraine).
- You are not listed on the US Treasury Department's Specially Designated Nationals and Blocked Persons (SDN) List, the US Commerce Department's Denied Persons List or Entity List, or any equivalent list maintained by the US government.
- You will not use Propertybot in violation of US export-control laws, including the Export Administration Regulations (EAR) and the regulations administered by the Office of Foreign Assets Control (OFAC).
If any of the above becomes untrue, you must stop using Propertybot and notify us.
14. DMCA / copyright
We respect intellectual-property rights and expect you to do the same. If you believe that material accessible through Propertybot infringes your copyright, send a notice that includes everything required by 17 U.S.C. § 512(c)(3):
- A physical or electronic signature of the copyright owner or authorized agent.
- Identification of the copyrighted work you claim has been infringed.
- Identification of the material that is claimed to be infringing, with enough detail to let us locate it.
- Your contact information (address, telephone, email).
- A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf.
Designated DMCA Agent:
PROPERTYBOT Propertybot LLC 57 Fairmount St Lowell, MA 01852 Email: hello@propertybot.ai
Send notices to the address above. We will respond as required by the DMCA, including by removing or disabling access to infringing material and notifying the user who submitted it. Repeat infringers will have their accounts terminated. Counter-notices may be sent to the same agent and must comply with 17 U.S.C. § 512(g)(3).
15. Changes to the service and to these Terms
We may modify Propertybot — add features, change features, deprecate features — at our discretion.
We may also update these Terms. If a change is material (for example: changes to arbitration, liability, payment terms, or acceptable use), we will:
- Update the “Last updated” date at the top, and
- Notify account holders by email at least 14 days before the change takes effect, when feasible.
Non-material changes (typos, clarifications, reorganization) take effect when posted. Continued use of Propertybot after a change means you accept it. If you don't accept a material change, stop using the service before the effective date and email us; we'll refund any unused credits per the Refund Policy.
16. Notices
We send notices to you by email at the address on your account. You send notices to us at hello@propertybot.ai— including DMCA matters, which should include “DMCA” in the subject line so we can route them quickly. Notices are effective when sent, unless they bounce.
17. Miscellaneous
- Entire agreement. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and Propertybot about the service.
- Severability. If a court finds any part of these Terms unenforceable, the rest stays in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
- No agency. Nothing in these Terms creates a partnership, employment, agency, or brokerage relationship between you and Propertybot.
18. Contact
Questions about these Terms: hello@propertybot.ai.